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IT Support at Deutsches Herzzentrum München

For two years, I’ve worked in IT support (“EDV Hotline”) at the German Heart Centre Munich ([url=http://www.dhm.mhn.de/]Deutsches Herzzentrum München[/url]).

The IT support department maintains around 500 client machines (Microsoft Windows 95 to XP, MacOS, DOS), a number of servers and hospital specific software products. My job included in-house employee support (by phone, remote control and on-site), software and hardware installation/upgrade, network maintenance and everything connected to it, but also included writing small scripts and programs that are still in daily use.